Customer Commitments
We work hard to get it right the first time.
From your first conversation with us to your service setup, we’re here to make sure it all goes smoothly.
Our team takes the time to understand your needs and get your services up and running quickly and correctly. If we don’t get it right the first time, we’ll make it right.
We keep you informed.
You’re busy. That’s why we send appointment reminders, usage alerts, billing updates, and more. You can reach us however you prefer: phone, chat, social, or email.
We make it easy to manage.
Manage everything easily with My Account, from billing and usage to your TV channel lineup.
We often fix problems before they happen.
Our technicians monitor the network 24/7 and resolve most issues before you even notice. But if something bigger is happening like a major outage we’re ready to jump in fast, all hands on deck.
We listen and improve.
Some of our best ideas come from customers like you. Your feedback makes us better and helps drive innovation and improve the way we do things.
Need to talk?
We’re here to help. And if something doesn’t meet your expectations, we’ll make sure your voice is heard - even by our CEO.
