We’re committed to meeting our customers’ needs, so that everyone, regardless of ability, can enjoy our internet, TV, mobile and home phone services. Read more about our commitment to accessibility, and learn more below about how we’re supporting customers with accessibility needs.
Customers who self-identify as having accessibility needs qualify for a 25% discount on any in-market Unlimited Data, Rollover Data, Canada, US & Mexico, or Promo plan, as well as select Starter Data plans. Please note that this discount can’t be combined with other discounts or promotional offers.
To apply for the Accessibility Discount, send your name, Eastlink Mobile account number, mobile phone number and a copy of your disability association membership (if available) to our Accessibility team through one of the following options:
Leave us a message at 1-888-888-4030.
Send the information to:
Eastlink, Accessibility
PO Box 8660, Stn A
Halifax NS B3K 5M3
Once your application has been approved, a 25% monthly discount will be applied to your mobile account.
In addition, customers who self-identify as having accessibility needs are eligible for an extended trial period of 30 days when purchasing mobile services for the first time. The extended trial period allows you to use the full amount of minutes and data included in your plan, so you can properly test your service and phone to ensure it meets your needs.
Explore solutions that make your internet, TV, mobile and home phone services more accessible:
Additionally, if you prefer to receive your monthly bill in a different format, let one of our team members know, and we'll be happy to accommodate your request.
Have questions? You can reach us by calling 1-888-345-1111 or by clicking the online chat icon at the bottom right of any page on our website.
Your feedback about the accessibility of our products and services is important and helps us learn and improve. Learn how you can provide feedback.
