Accessibility Services: Cognitive Solutions

Explore solutions that help make your services work better for you.

Mobile Device Accessibility: Our mobile phones have built-in tools to help you get the most out of them.

• Apple has features like Speak Screen, Speak Selection, Typing Feedback and Predictive Text to help communicate longer messages and/or navigate the menu.
• Samsung offers features including TalkBack, Bixby and Gemini, giving the option to listen to content on the device’s screen when reading is difficult.
• Motorola provides features such as TalkBack, Magnification gestures and large text options.

Directory Assistance: Calls to Directory Assistance (411) are free of charge for home phone and mobile customers who self-identify as having accessibility needs. To learn more, call us at 1-888-345-1111 or click the online chat icon at the bottom right of every page on our website.

Accessible Content

Described Video Content: Described Video Content lets people with cognitive accessibility needs understand and enjoy video content. It uses a separate audio track that’s available on Secondary Audio Programming (SAP) to describe the content’s important visual details like actions, costumes, body language, scene changes and on-screen text, that aren’t conveyed through the dialogue or sound effects. Learn more about using described video.

AMI Audio: AMI Audio is provided to anyone and is especially helpful for those who cannot independently access newspapers, magazines or government documents due to vision or cognitive accessibility needs. AMI Audio is Canada’s only 24/7 reading service, broadcasting readings of full-text articles from more than 600 of Canada’s newspapers and magazines. This service is available on the Secondary Audio Programming (SAP) of CBC News Network. 

You can access Secondary Audio Programming in two ways:

• Through your TV: Not all TVs have an SAP option, and directions for activating this feature vary by brand. Refer to the owner's manual that came with your TV to program SAP (sometimes identified as the LANGUAGE setting).
• SAP Receiver/VCR: Secondary Audio Programming receivers are available through AMI Audio and provide users with independent access to SAP. The receiver can be used on its own or by attaching it to your TV. The SAP receiver can also be used to access described video content from TV networks that provide this service.

Learn more about AMI Audio.