Explore solutions that help make your services work better for you.
Mobile Device Accessibility: Our mobile phones have built-in tools to help you get the most out of them.
IP Relay: IP Relay makes it easier for deaf, hard of hearing or speech impaired people to communicate by phone. Using the internet, it links text-based communication with voice calls. A relay operator helps facilitate the conversation by reading typed messages aloud and typing spoken responses. Learn more about using IP Relay.
Message Relay Service (MRS): Message Relay Service helps deaf, hard of hearing or speech impaired people who use a Teletypewriter (TTY) to make and receive phone calls. A relay operator calls the person the TTY user wants to communicate with and then reads typed messages to this person while typing back their spoken response.Learn more about using Message Relay Service.
Voice Carry Over (VCO): Voice Carry Over is a telecommunications service designed for people who can speak clearly but have difficulty hearing. They speak directly to another person and a relay operator types the other person’s spoken responses onto a Teletypewriter or VCO phone screen. Learn more about using Voice Carry Over.
Hearing Carry Over: Hearing Carry Over helps those who can hear but rely on typing to communicate. A relay operator reads their typed words aloud to another person. Learn more about using Hearing Carry Over.
Video Relay Service (VRS): Video Relay Service (VRS) is a free service provided by SRV Canada VRS. VRS helps people who use sign language to communicate with voice telephone users. VRS callers are connected by video with a sign language interpreter who provides real time interpretation of telephone calls.
Eastlink customers who use VRS have unlimited access to this service. Learn more about and register for Video Relay Service.
T911 (Text with 9-1-1): T911 is an emergency text messaging service for people who are deaf, hard of hearing or speech impaired, allowing registered users to communicate with 911 call centres, via text messages from their mobile phone, in the event of an emergency. Learn more about and register for T911.
Directory Assistance: Calls to Directory Assistance (411) are free of charge for home phone and mobile customers who self-identify as having accessibility needs. To learn more, call us at 1-888-345-1111 or click the online chat icon at the bottom right of every page on our website.
Wireless Code Common Terminology Sign Language Videos
The following videos, provided in American Sign Language (ASL) with captions and voice overs, were produced by Canadian Wireless Service Providers in partnership with the Canadian Telecommunications Association to provide an overview of the Wireless Code.
DVR Accessibility Features: Our TV hardware offers a number of assistive technologies, including screen reading and closed captioning, to assist people who are hearing-impaired. Learn more about using these features.
Accessible Content: Accessible Media Inc. (AMI) is a not-for-profit multimedia organization serving more than five million Canadians who are blind, partially sighted, deaf, hard of hearing, mobility or print restricted. Operating three broadcast services, AMI-tv and AMI-audio in English and AMI-télé in French, AMI’s mission is to make accessible media for all Canadians. Learn more about Accessible Media Inc.
Understanding the Internet Code
The following videos, provided in American Sign Language (ASL) with captions and voice overs, were produced by Canadian Internet Service Providers in partnership with the Canadian Telecommunications Association to provide an overview of the Internet Code.
