Device Protection

You can add it when buying a new phone online or in-store, or within 60 days of that date.

If you’d like to add a Device Protection plan, it must be done within 60 days of the date you purchased your new phone.

Your Device Protection plan fee will appear on your mobile bill each month.

Additional charges may apply if:

• A non-return fee will be charged if we don’t receive your defective device within 15 days of you receiving your replacement device.
• A non-return fee plus shipping and handling costs will be charged if you send us a device that is not the defective device under your plan.
• A non-return fee plus shipping and handling costs or an unlocking fee may be charged if the defective device we receive is screen locked or the activation lock is still active.
• A Replacement Service Fee is a claims processing fee that will be collected when your claim is approved. You will be charged this fee based on the make and model of your mobile device at time of purchase.

Yes, just call us at 1-877-737-2525. You can cancel your plan for any reason within the first 15 days and receive a full refund, as long as you haven’t requested and/or received a replacement device in that time. If you cancel after the first 15 days, you’ll receive a prorated refund of the plan monthly fee, minus the value of any replacement device you have received.

Your plan can be cancelled if:

• Your payments were not made
• You did not adhere to the Terms and Conditions provided to you at the time of registration or to the terms of your Service Agreement. See your Device Protection Plan Terms and Conditions for more details.
• You committed fraud or misrepresentation in submitting a request for a replacement device.
• Your device was repaired by an unauthorized party.

No, your plan can’t be transferred to another person or device. Your plan only covers the device you have registered with Eastlink or your subsequent replacement device, provided by Assurant.