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WiFi Powered by eero Help
Having trouble with your eeros? Here are some tips that can help.
Make sure your eero is connected to your modem using the Ethernet cord that we provided. It should clip snuggly into your eero and either the “WAN” or “Internet” port on your modem.
Try restarting your modem by either unplugging it for 30 seconds and then plugging it back in or using the on/off switch. Once the lights stabilize on your modem’s display, it’s been powered back on.
Try restarting your eero by unplugging it for 30 seconds and then plugging it back in. The light on your eero will turn sold white and then will flash white while it boots up. When the light is solid white again, your eero has been restarted. This should take about a minute. If you have more than one eero, repeat these steps with the others.
Need more help?
For billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support, chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.
