How can we help you?
- Support /
- Managing Your Account & Billing /
- Returning Your Equipment
How to Return Your Equipment
Due to ongoing Canada Post service interruptions, equipment returns may be delayed. Some Canada Post locations may also be temporarily closed if affected by the rotating strike.
If your area is impacted, please hold onto your equipment until your local Canada Post location is available to accept returns.
Internet, WiFi & TV Equipment to Return
ARRIS CM8200
Internet Modem
Model No: CM8200
Hitron CODA-4582
Internet Modem
Model No: CODA-4582
Hitron CODA-5512
Internet Modem
Model No: CODA-5512
Hitron EN2251
Internet Modem
Model No: EN2251
Ovislink
DSL Modem
Model No: OV804WVA
eero 6
WiFi Extender
Model Number begins with N
eero Pro 6
WiFi Extender
Model Number begins with K
eero Pro 6e
WiFi Extender
Model Number begins with SO
eero Max 7
WiFi Extender
Model Number begins with V
eero 7
WiFi Extender
Model Number begins with PA
eero 7 Pro
WiFi Extender
Model Number begins with ME
eero Outdoor 7
WiFi Extender
Model Number begins with SN
Evolution Digital EVO Force1
TiVo® Stream Digital Receiver
Model No: EVO Force1
Need more help?
For billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support, chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.
