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Eastlink Comet

My Services Aren’t Working 

 

There may be multiple reasons why your internet, TV or home phone services aren’t working, including a power outage in your area, downed lines, or network damage caused by extreme weather or an accident. Here you can check the status of your home services and learn more about the steps we’re taking to get you back up and running.

Check service status

If your internet, TV or home phone services aren’t working, you can check if we’re reporting a service outage by entering your address below.

Enter your address

Need more help?

For billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.

For tech support, chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.

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Find a Store

Find your nearest Eastlink store for in-person service.
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Live Chat

Chat online with our team about your billing or tech support questions.
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Text Us

Text ‘Billing’ or ‘Tech’ to 902-903-6297 to start a text conversation.
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Call Us

Call our Customer Service team toll-free at 1-888-345-1111.
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Live Chat

Sales Questions

We're here to take your sales questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

Chat Now
Tech Support

Chat with our Tech Support team from 8am-1am Monday to Sunday. You can also find answers to common questions on our Support website.

Chat Now
Billing Questions

We're here to take your billing questions from 9am-7pm Monday to Friday and 9am-5pm on Saturday. Holiday hours may differ.

Chat Now
Chat with a real person
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Functional cookies collect anonymous data about how our site is utilized (i.e., what types of devices and browsers are used to view our website, and how visitors move around our website). This data is used to enhance the quality and performance of our website.

These cookies record information (e.g., the products you view on our website) that allows us to tailor the Eastlink offers you see online and receive via email to your needs and interests. If these cookies are declined, you may still see and receive generic Eastlink ads.

For more information, read our Cookies and Targeted Advertising Policy.