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9-1-1 Emergency Service
Here’s what you need to know about calling 9-1-1 from your mobile phone.
Eastlink customers who require emergency assistance can call 9-1-1 from their mobile phone at any time, free of charge on the Eastlink network. Where 9-1-1 service is available, it’s provided in one of two ways:
- Basic 9-1-1 (B9-1-1): your mobile phone number and location won’t be provided to emergency operators.
- Enhanced 9-1-1 (E9-1-1): your mobile phone number, the location of the nearest cell tower and your approximate location will be provided to emergency operators.
E-9-1-1 is provided in most provinces in Canada where 9-1-1 service is available. E-9-1-1 has not yet launched in Newfoundland & Labrador, Yukon or the Northwest Territories, but all offer B-9-1-1. 9-1-1 service is not available in Nunavut and emergency services can be contacted using the local emergency number.
Keep these tips in mind if you need to call 9-1-1:
Always provide your name, phone number and the location you’re calling from.
Stay on the line as long as the operator requires. 9-1-1 calls are always free so take the time you need.
After hanging up, be prepared that the operator may need to call you back.
Don’t add 9-1-1 to your contacts so you don’t accidentally call it.
If you’re underground or too far from a network antenna, the quality or your call may be affected or you may not be able to connect to the network.
Need more help?
For billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support, chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.
