Try the following steps:

1. Make sure your device is not on Airplane Mode.
2. Ensure your SIM card is inserted properly.
3. Restart your device.
4. Check if you can make a phone call. If you’re not able to make calls, you may be out of our coverage area. To view our coverage map, click here.
5. If you're connected to a WiFi network, turn WiFi off and on and check if WiFi is working for other connected devices.
6. Turn your Cellular Data off and on. For instructions, visit this page, select your device, and search "Navigating to your Cellular Settings".
7. Check Mobile My Account to see if your data is blocked or disabled, or if you've used all your data for the month.
8. Have you received a notification that you’ve used up your data? If so, Worry-Free Data is now protecting you from overages. If you need more data, you can add a Data Top-Up by logging into Mobile My Account here.
9. Are you on an Unlimited Data plan and have you received a notification that you’ve used up your high-speed data? If so, you can check your data allotment and add a high-speed Data Top-Up by logging into Mobile My Account.
10. Ensure your network mode is set to automatic network selection. Find instructions below under “Coverage Issues”.
11. Clear your internet browser’s temporary files and cookies.
12. Update your device’s software. For instructions, visit this page, select your device, and follow the steps under "Checking for and installing system updates".