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Two Factor Authentication adds an extra layer of security to protect access to your system. This makes it harder for potential intruders to gain access to your system, so your system and your property are even more secure. Whenever you sign into your system from a new or untrusted device, you'll have to enter both your password and a code sent to your mobile phone.
To enable Two Factor Authentication:
Log into your Alarm.com Web Portal customer account with the login to be edited.
Click the Edit User icon next to the current login name.
Click Two Factor Authentication.
Choose how you would like to receive the security code: Authenticator App, Email or Text Message.
Enter your details for the option selected and click Send.
Enter the Verification Code sent to you and click Verify.
Need more help?
For billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support, chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.
