This is totally normal! Your home phone requires power to work, so during an outage, you won’t be able to make or receive calls, including calls to 911. If you need to maintain a home phone connection during a power outage, you can plug it into a UPS (Uninterruptible Power Supply).

To troubleshoot this issue:

1. Make sure all your home phones are properly connected. Corded phones must be plugged in tightly to the phone set and telephone jack. Cordless phones must be plugged into a power source, with their handsets charged.

2. If the issue persists, find your home phone modem (MTA). On the back of the modem, press and hold the Reset button for 15-20 seconds. Wait 2 minutes for your home phones to reconnect, then check to see if they’re working properly.

To troubleshoot this issue:

1. Check whether there’s a service outage in your area here. If we’re not reporting an outage, move to the next step.

2. Make sure all your home phones are properly connected. Corded phones must be plugged in tightly to the phone set and telephone jack. Cordless phones must be plugged into a power source, with their handsets charged.

3. If step 2 doesn’t resolve the issue, find your home phone modem (MTA). Make sure it is plugged into an active power source, the coax cable is securely connected, and the telephone cord is plugged into Tel 1. On the back of the modem, press and hold the Reset button for 15-20 seconds. Wait 2 minutes for your home phones to reconnect, then check to see if they’re working properly.