Learn how to access your messages and customize your account preferences.
On your home phone, press *99 in Atlantic Canada or *98 outside of Atlantic Canada. If you’re away from home, you can also check your voicemail by calling your home number. When the greeting begins, press * and then enter your password.
Press 1 to access your message centre.
Press 1 to listen to your new messages. If you’d like the message to play immediately without including the caller’s phone number, date and time, press 5.
Press 7 to delete your message.
Press 9 to save your message.
Press 2 to listen to all your saved messages.
Press 3 to listen to all your messages.
Press 4 to send a message.
Press 5 to recover a message you just deleted.
When finished, press * to return to the previous menu.
1. Press *99 in Atlantic Canada or *98 outside of Atlantic Canada to access your voicemail.
2. Press 4 on the main menu to manage your account.
3. Press 3 to manage your voicemail greeting.
Press 1 to manage your primary or personal greeting.
Press 2 to manage your name.
Press 5 to manage the system greeting.
4. When finished, press * to return to the previous menu.
1. Press *99 in Atlantic Canada or *98 outside of Atlantic Canada to access your voicemail.
2. Press 4 on the main menu to manage your account.
3. Press 2 to manage your mailbox preferences.
4. Press 1 to manage your PIN.
5. Enter a new PIN and press #.
6. To accept the new PIN press 1 or to try again, press 2.
7. When finished, press * to return to the previous menu.
1. Press *99 in Atlantic Canada or *98 outside of Atlantic Canada to access your voicemail.
2. Press 4 on the main menu to manage your account.
3. Press 2 to manage your mailbox preferences.
4. Press 3 to manage auto login.
5. To require a PIN to access your account (turn auto login off), press 2. To access your account without a PIN (turn auto login on), press 1.
6. When finished, press * to return to the previous menu.
1. Press *99 in Atlantic Canada or *98 outside of Atlantic Canada to access your voicemail.
2. Press 4 to manage your account.
3. Press 2 to manage your mailbox preferences.
4. Press 8 to choose the order your messages are played:
5. When finished, press * to return to the previous menu.
Before a voicemail message plays, an automated introduction message will tell you the caller’s phone number, date and time. To modify this message or use the abbreviated version:
1. Dial *99 in Atlantic Canada or *98 outside of Atlantic Canada to access your voicemail.
2. Press 4 on the main menu to manage your account.
3. Press 2 to manage your mailbox preferences.
4. Press 5 to modify the amount of information in the introduction or press 2 to use the abbreviated version.
5. When finished, press * to return to the previous menu.
1. Lift the receiver and press *94.
2. Listen for three quick beeps followed by a regular dial tone.
3. Enter the number of rings you want, up to a maximum of 9.
4. Listen for two quick beeps followed by a disconnect click, and then hang up.
For billing questions, chat with us online, call us at 1-888-345-1111 or text 'Billing' to 902-903-6297. We're here to help from 9am-7pm Monday to Friday and 9am-5pm on Saturday.
For tech support, chat with us online, call us at 1-888-345-1111 or text 'Tech' to 902-903-6297 from 8am-1am Monday to Sunday.