Eastlink Webmail Setup Guide

You can customize your Eastlink Webmail account by choosing options in the Personal Information, Settings and Vacation Message pages on the Options tab.

1. To view or change your Webmail options, you must login to Webmail.

2. Click the Options tab.

3. The Options tab opens to the General Options page and contains links to the Mail Options, Local Account Settings (Forwarding, Mail filters, Vacation Message), Identity Settings pages. Select the link on the left of the Options page for the page on which you would like to view or make changes.

GLOBAL OPTIONS
To view the General Options page, click the General link on the left of the Options page. The General options page displays your:

• Language - Note: If you have not installed the language software for your operating system on your computer, the language option will not work. To choose a preferred language: Choose a language from the Use the following default language: drop-down menu

• Date and Time format

• Change password

• Sound alerts

MAIL OPTIONS
To view the Mail Options page, click the Mail Options link on the left of the Options page. The Mail Options page contains the following options:
Copies and Folders:

• Copying Sent Messages: You can place a copy of sent messages in a folder of your choice.

• Deleting Mail Messages: You can either specify where to send deleted messages or always send them to the trash folder. You may also indicate whether to Expunge (permanently delete messages in Trash) upon logout.

• Saving Drafts: Choose which folders you would like Drafts to be saved.

Composing Mail:

• Quoting Text in Replies: whether to include the original message in the reply

• Spell Check: Always spell check before sending a message

• Always Compose Messages with Rich Text

• Adding Default BCC: add emails to automatically BCC

• Collected Addresses: Automatically save outgoing email addresses

Layout:

• Message List Order: Sort messages by most recent first, or most recent last

• Message List Display Order: Change the order in which columns are displayed (Read/Unread, Attachment, Subject, Sender, etc)

• Message Reading Pane: Allows you to not show the message reading pane

Local Account:

• Message Forwarding: Enable automatic forwarding (forward messages to other email addresses) – You can choose whether to keep a copy of the message in your Webmail inbox

• Mail Filters: Choose whether to filter certain messages into specific folders (based on different criteria

• Vacation Message: You can use the Vacation Messaging feature to set up automatic replies for when you cannot check your e-mail.

To use this feature:

• Click the Enable automatic vacation reply. Check box.

  • Enter the start date in the Start Date: field in the (mm/dd/yy) format.

  • Enter the end date in the End Date: field in the (mm/dd/yy) format.

  • Enter the number of hours between replies to repeat senders in the Hours between replies: field (Hours between replies should be a positive integer between 1 and 300).

  • Enter a subject for the message in the Subject: field

  • Enter the text you wish to include in your message in the Message to Co-Workers or Message to other senders: field.

  • Note: You will be unable to save the vacation message unless you enter text into this field.

If you made any changes on the Vacation Message page, click the Save Changes button to save your changes or the Cancel button to clear your changes. Note: Changes made to your account may take up to 15 minutes before taking effect.

Identities:

• Identity Settings: Display name and reply-to address

• Signature: Create your own signature that will be attached to the end of all your composed emails

• vCard: Users can choose which information is to be displayed at the end of composed messages. You do not need to fill in all fields, only the ones that you would like to be displayed (Fields include Name, Company, Job Title, Department, Home Page, Work & home email, Phone – work, home, mobile, fax, pager, Address info)

External Accounts:

Users can add another email address to login into using Eastlink’s Webmail client.

Email Password Manager is a private, easy and secure way to manage your password.

• Change your password at any time

• Easily reset your password when you forget it

• No need to call in to reset your password

• Update your password recovery settings

Additional Information:

From time to time, Eastlink will send emails to its customers advising them of potential safety and security issues. These messages will never ask you to divulge passwords or personal information nor will they contain links to external websites. They will, however, contain directions on where to find more information and how to get in touch with Eastlink.

When you need to reset the password for your Internet services and subscriptions, the process often involves sending you an email containing a temporary password or a link to a reset page. For this reason it is very important to protect your email account. If an unauthorized person can gain access to your mailbox, they may be able to reset the passwords for your other accounts.

If you have forgotten your Eastlink email password, you can reset it by clicking 'Don't remember your password?' and following the directions through Email Password Manager.

If you haven't registered for Email Password Manager, contact technical support at 1-888-345-1111 or chat with us online for assistance.

There are several easy steps that you can take to protect your inbox. The first step is to change your password to something difficult to guess. To guard against those who may be trying to access your mailbox, avoid easily guessable character combinations like "1234" for example.

For a strong password, use:

• At least twelve characters

• At least one lower case letter

• At least one capital letter

• At least one digit or one of the following characters !@#$%^&*_=+-/"'

• For additional protection, it's also a good idea to avoid re-using your email password on other internet services.

Mailbox folders such as Inbox, Drafts, Junk, Sent, Trash and Spam will impact your overall email quota. Your email quota is displayed above your folder list on the left-hand side.

Note: Personal email folders you may have created on your own will also impact your email quota.

1. Click on the login button on the Eastlink Webmail page.

   Enter your Eastlink email address and password in the fields provided

2. Delete any unwanted emails in each folder to reduce the email quota:

   Checkmark the unwanted email(s)

   Click on Delete

3. Once the emails are deleted you will need to empty the Trash Folder.

   Right click on Trash folder then select Empty Trash

4. Trash items can be deleted automatically when logging out of Webmail.

   Go into Options > Mail > General

   Under Deleting Mail Messages Checkmark Empty the trash folder on logout

If you're planning on travelling outside of North America, you may not be able to access parts of our website.

If you typically go through Eastlink.ca to access your Eastlink Webmail, please use our direct link to the Eastlink Webmail login while travelling internationally to ensure you can still access your email.

The direct link to Eastlink Webmail login is webmail.eastlink.ca.

If you’re taking a laptop or tablet with you on your trip, we recommend that you bookmark this URL before you begin your travels.

Note: Webmail may not be accessible in all countries.