1. Make sure your eero is connected to your modem using the Ethernet cord that we provided. It should clip snuggly into your eero and either the “WAN” or “Internet” port on your modem. 

2. Try restarting your modem by either unplugging it for 30 seconds and then plugging it back in or using the on/off switch. Once the lights stabilize on your modem’s display, it’s been powered back on.

3. Try restarting your eero by unplugging it for 30 seconds and then plugging it back in. The light on your eero will turn sold white and then will flash white while it boots up. When the light is solid white again, your eero has been restarted. This should take about a minute. If you have more than one eero, repeat these steps with the others.

1. The first thing you’ll want to do is figure out whether you’re experiencing a slow network on multiple devices. If it’s only on one device, simply turn your device’s WiFi off and on again. If that doesn’t work, try restarting the device. If you’re having an issue with more than one device or the above steps don’t help, continue to step 2.

2. Run a speed test from http://speedtest-east.eastlink.ca/ or use the Ookla speedtest.net app. Make sure you do the speed test from the location where you’re experiencing slow WiFi. To compare speeds, you’ll also want to run a speed test next to the eero that’s connected to your modem. To ensure you’re connected to the nearest eero when running a speed test, turn your WiFi off and then on again before testing your speed in a new location.

3. Try restarting your eero by unplugging it for 30 seconds and then plugging it back in. The light on your eero will turn sold white and then will flash white while it boots up. When the light is solid white again, your eero has been restarted. This should take about a minute. If you have more than one eero, repeat these steps with the others.

4. Try moving the eero that’s causing you problems. If it’s too far from your other eeros or if there are dense walls in between them, it may be the cause of your network issue. Ideally, you’ll want your eeros to be out in the open, with little to no interference between them.

There are a few reasons why you may need to restart your network, like slow speeds or an issue with one of your connected devices.

It’s easy to restart your network from the eero app. If you haven’t already, you can download it for iOS here or for Android here.

To restart your network:

1. Open the eero app and select Settings.

2. Scroll down and select Network settings.

3. Scroll down and select Restart Network then click restart network.

If the light on all your eeros is red, it means that they’re not connected to the internet or that your internet is down. Check that your eeros are connected to your modem and if needed, follow the troubleshooting steps above. If you need help with your internet connection, click here.

If the light on only one of your eeros is red, try moving it closer to another eero. If that does not resolve the issue, try the troubleshooting steps above.