Your account number is located on the top right section of your bill.

We accept Canadian Visa & MasterCard payments, including credit, debit and prepaid cards. You can also use a US credit card to make a one-time payment or set up pre-authorized payment using our automated system. US credit cards can’t be used to pay your bill in Home Services My Account. 

If you made an incorrect online or telephone banking payment, contact your bank to submit a refund request to us. They need to fax the request to Customer Payment Services at 1-866-531-9456. Depending on the bank, it may take 3 to 10 business days for you to receive your refund.

Once you register for My Account, we will send you an E-Billing notification each month when your new statement is generated. You will also be able to manage certain aspects of your account on our secure website.

Here are some of the things you can do:

• Review the details of your account, and services you subscribe to.

• View or print your current statement.

• You also have access to up to previous statements.

• Option to make a onetime payment, or set up pre-authorized billing.

• Check your current balance and payment history.

• For Mobile Services, Check Data Usage, add Top-Ups, Activate EasyTravel and add Travel Packages.

Yes. As soon as your statement is generated, you will receive an E-Billing notification email stating that you can log in to My Account to view it. This saves the time it would take to deliver your statement by mail.

Yes. Protecting your personal information is very important to us. Your statements are stored on our secure network, and not sent out in an email. Each month, you will receive an E-Billing email stating that your statement has been created and ready for viewing. Using the unique Login ID and password that you’ve already set when you registered for My Account, you will log into the My Account website, where you can view your statements, and account information.