How to Prep for Your Tech Appointment

To ensure your tech appointment goes as smoothly as possible, here are some things to keep in mind.

Before your appointment

Once we've created your account, you'll receive an email that will include your account details, the date of your appointment and your tech’s arrival window. You'll also receive a reminder text or automated call 24 hours before your appointment.

To prepare for your appointment, you'll need to:

• Place hardware and equipment where you'd like them to be connected, and make sure they're close to a power supply.
• Make sure there's nothing blocking access to power outlets and jacks.
• Have any cables and power cords that are required for your equipment handy.
• If you’re having internet installed, download the eero app for iOS or Android.
• Plan to be at home (or have another decision maker there) to answer any questions the tech may have. Your appointment may be 1-3 hours depending on the services being installed.
• If you’re having home security installed, the account holder must be present to sign off on the agreement.
• Make sure you’re able to keep your pets away from the tech and workspace.
• If you live in an apartment or condo, contact your property manager to arrange access to your building's communications room.

The day of your appointment

You'll receive a text or automated call when the tech is on the way to your home. 

When the tech arrives, they will:

• Install your services and optimize your Eastlink equipment.
• Program any remotes.
• Show you how to use your new services.