Seasonal service replaces the monthly cost of your services with a small seasonal fee while temporarily pausing your services. While on seasonal, you will keep your equipment, any Eastlink email addresses and telephone numbers. Your monthly 911 service fee, if applicable, would be added onto your seasonal rate. If you need to place your services onto seasonal, just let us know when you need it to take effect as well as when you’d like your services to reinstate, and both will happen automatically.

Absolutely! When you’re reaching out to us to go onto seasonal, just let us know that you have our home security services so that we can ensure they remain active and keeping your property safe while you’re away.

You’re eligible to go on seasonal service if your account has been active for at least one month and is up-to-date and in good standing.

You can be on seasonal once per year, for a minimum of one month and a maximum of 6 months. 

Give us a call at 1-888-345-1111 or chat with us online and let us know when you want to start and end your seasonal service.  

While on seasonal service, you’re still responsible for paying your bill. If you’re travelling for an extended period, we recommend setting up pre-authorized payments in My Account to ensure you never miss a payment.

No, your home services will automatically be turned on based on your seasonal service end date.