How can we help you?
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- Managing Your Account & Billing /
- Service and Support
Service and Support
Eastlink's goal is to provide you with excellent customer service and the right solutions for your needs the first time you contact us.
We are confident our Sales and Customer Service Specialists are trained, equipped and have the tools to fulfill your needs. We also recognize that there may be a time when we fall short of our goals.
If you have a complaint or dispute, we would like to hear from you on how we can improve our service to you before any further escalation to the CRTC, CCTC or Ombudsman.
How to escalate your concerns
Step 1
Customer Care
Contact Customer Service by calling 1-888-345-1111, chat or regular mail using contact information found here.
Step 2
Supervisor
If our Customer Service representative via phone or chat is unable to resolve your concerns, please ask to speak with a supervisor.
Step 3
CEO
While most concerns are resolved before this step, if you are not completely satisfied, please click here to contact our CEO.
Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Eastlink, you have the option to consider: the Commission for Complaints for Telecom-television Services (CCTS).
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom services and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, or internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
